RETURN & REFUND TERMS

• You are welcome to return the goods you purchased from us within 28 days of receipt and in a re-saleable condition (i.e. in their original packaging, unworn, unwashed and complete with their original tags & labels intact). 

• No returns will be accepted or processed without prior written authorisation.

• If your return is authorised, you will receive your refund in the original method of payment, within 28 days of our receipt of the return and verification of the condition of the products.

RETURN CONDITIONS

• Due to hygiene reasons we are unable to exchange or refund bathroom and linens & bedding items once their package is opened. If these items are returned to us unopened, then you will be eligible for a refund (minus shipping costs).

• The customer is responsible for the delivery costs of return, except for the item being faulty or the incorrect item being received. All returned materials will be subject to a 10% restocking fee, which will be deducted from your refund.

• We are unable to reimburse postage costs incurred for returns, and postage costs will be deducted from your refund. However, for faulty items, the customer will be provided with a pre-paid returns label. Please do not return the item without confirmation from our returns department. Should you return at your expense, you may not be refunded for your returns postage.

RETURN AN ITEM

• To return an item, contact us via the chat window by choosing "I would like to return my purchase" OR send an e-mail to info@leruum.com with your order details (e.g. customer name, order number, reason for return, a picture or pictures of the item showing its current condition). If/when your return request is found eligible, we will provide a return label.

SUMMARY

• Returns accepted for 28 days
• £5.00 flat rate return shipping
• 10% restocking fee
• No final sale items